Refund policy
Return & Refund Policy
We hope every piece from Atha finds a meaningful place in your studio or your home. As many of our products are handmade or produced in small batches, we kindly ask that you read the following before placing your order.
Order Cancellations
Orders may be cancelled only before they have been dispatched. To request a cancellation, please contact the studio directly via email, Instagram, or through the website contact form.
Approved cancellations will be refunded after a 10% deduction from the total order value to cover payment gateway and processing charges.
Returns
As many of our products are handmade or made to order, we do not currently accept returns.
Handmade Ceramics
Every ceramic piece is individually handcrafted. Slight variations in form, size, colour, texture, and glaze are a natural part of the making process and celebrate the uniqueness of handmade ceramics. These variations are not considered defects.
Pottery Tools
Our pottery tools are carefully inspected before dispatch. Minor variations in the natural grain of wooden handles or the finish of handcrafted components are part of their character and are not considered manufacturing defects.
Damaged or Incorrect Orders
While we take great care in packing every order, if your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery.
To help us assess the issue quickly, please share:
- Clear photographs of the product
- Photographs of the packaging
- The shipping label
- An unboxing video (recommended)
We'll review every case individually and work with you to find the most appropriate resolution, whether that's a replacement, repair, store credit, or refund where applicable.
Need Assistance?
If you have any questions or concerns regarding your order, we're always happy to help. Please contact us via email, Instagram, or through the contact form on our website.